MANAGEMENT FAQS

The better condition your property is in, the better quality tenant we will be able to find for you. The property should be clean, walls should be freshly painted if they are dirty and marked, and home should be in good repair. It is best to have window coverings (Blinds) already in place so tenants don’t place their own and cause damage to your property. Upon taking over management of your property, we will do our “New Property Inspection” and make suggestions to you on what we think should be done to the property before placing a tenant. You will make the final decision and instruct us on what you would like to be done to the property.

Each prospective tenant must complete our detailed application and must meet certain income, credit and rental/ownership criteria. Along with a credit and back ground check we also complete a landlord reference to verify past payment history and if the applicant has been respectful of the property.

Our software automatically posts our listings to our website, and various internet sites for advertising your property. Our listings include photos and details about your properties. Any changes we make internally to your property listing are automatically sent to our website.

You specify whether or not you allow tenants to have pets (in most situations) or even tenants who don’t smoke, however the more restrictive you are, the longer it could take to find a tenant for your property. You cannot discriminate against any protected class under the federal fair housing or local fair housing laws, such as saying you don’t want children in your property.

Once your management contract is signed, we have done our ‘New Home Inspection’, and all agreed upon repairs (if needed) are made to your property, we will enter your property info and photos into our system and your property will automatically be advertised for rent! We will put up a ‘For Rent’ sign and start scheduling showings! The condition of the property will determine how long it takes for the property to rent. We feel that the exterior condition ‘curb appeal’ of your property is just as important as the condition of the inside of your property.

We prefer to pay our owners with direct deposit. This enables you to receive your money faster and safer than mailing a paper check. Along with your monthly check you will also receive monthly statements through your Owner Portal that will show you all of the income and expenses for your property for the current month.

We do inspections of the properties we manage prior to move in, at move out and every 6 months. These inspections document the condition of the property room by room and include photos.

Absolutely! Our reputation of being a great property management company is built on our ability to quickly and properly take care of any maintenance items. Repairs are one of the top priorities in our company. We have in-house maintenance staff and also a list of trusted vendors that we use.

Repairs are inevitable with any home and proper maintenance is important. Tenants are instructed to submit their maintenance requests online through their online tenant portal or call our 24/7 maintenance hotline. Owner will be notified via email or phone call every time a tenant submits a work order, whether by tenant online portal or calling into the hotline. Once request is submitted and owner is notified we will assign to maintenance immediately to take care of the issue.

Tenants do have a responsibility for some of the maintenance on your property. They are responsible for such things as replacing light bulbs, changing batteries on smoke detectors when needed, providing ant traps for minor insect problems. In single family homes, tenants are usually responsible for lawn care. When repairs need to be done that are not tenant responsibility, we send our maintenance personnel, or one of our carefully selected sub-contractors/vendors. Tenants are also responsible for the repair cost of any repairs that are caused by their negligence.

A security deposit is collected upon lease signing. Our screening involves credit checks, rental history, income and employment verification, and there are specific guidelines for each. In the event that the tenant leaves your property owing more than is covered by their security deposit, they will be billed. If they do not pay, they are then turned over to a collection agency and reported to the credit bureau.